BC.Game Customer Support
How to Contact BC.Game Brazil
Support is handled through online channels, so you can contact the team directly from both desktop and mobile. The fastest option is live chat, while email is better for longer cases that require screenshots or account verification details.
Available contact methods include:
- Live chat on the website and mobile version.
- Email support for detailed requests.
- Help center with FAQ and basic guides.
General Inquiries
The general support team handles most everyday issues and platform questions. This channel is the right choice when the problem affects gameplay, account access, or transactions and needs a quick resolution.
Common reasons to contact support include:
- Account login and profile access issues.
- Deposit and withdrawal questions.
- Bonus activation and wagering clarification.
- VIP, cashback, and rakeback questions.
- Technical issues with games or loading.
Security Department
Security-related requests are handled separately when the issue involves account protection or verification. This channel is used for cases where suspicious activity is detected, access is restricted, or identity confirmation is required before withdrawals.
Security support is relevant for:
- Account protection after unusual login activity.
- Password recovery when email access is lost.
- Two-factor verification and session control.
- KYC and identity verification requests.
Public Relations, Business and Partnerships
This type of request is intended for media communication, business inquiries, and partnership proposals. It is not used for player support cases, and it is usually processed through official email contact rather than live chat.
Typical requests include press communication, sponsorship discussions, affiliate cooperation, and business development proposals.
BC.Game Phone Support
BC.Game does not position phone calls as the primary support format. Most assistance is handled through live chat and email, which allows the team to verify account details securely and resolve issues without exposing sensitive information over voice communication.
Does BC.Game Customer Support Respond Quickly?
The type of request as well as the communication method will influence the response time. For straightforward inquiries, live chat is typically the quickest method of support. Conversely, support by email is more slow, and is prone to delays if the inquiry requires verification, payment, or security review.
There is a possibility the response time will be longer during busy time frames due to a greater volume of users. Also, inquires that are more complicated, such as investigations regarding withdrawals or recovery of accounts, will typically take longer due to the internal reviews required to reach a response.
The main support options are online. You can use live chat directly on the website or mobile version for fast help, or contact the team by email for issues that require detailed explanations or verification.
Support is handled through an international system, so the availability of Portuguese may depend on the current support shift and workload. In practice, the platform supports multilingual communication, and Portuguese requests are usually handled either directly or through internal translation support when needed.
Business, media, and partnership requests are handled separately from player support. The correct approach is to use the official business contact option listed on the platform’s support or contact section, since corporate communication is not processed through the same channel as bonus or payment questions.